Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We provide you with a 1–hour answer warranty with all our website hosting packages, which means every single support question you email is going to be reacted to in less than 60 minutes maximum. Our support team members are qualified to immediately sort out any case and to ensure that you get relevant information on any situation that you may have.

  • Top quality support service
  • A Top–quality Support Service

  • Our support service is delivered by a team of qualified techs which are prepared to answer to your questions in a timely manner. It is easy to get in touch with the technical support team by launching a support ticket from your Web Control Panel or by submitting us an email. On working days, you may as well contact us on the telephone or use the online chat service.

  • Intuitive help center
  • An Intuitive Help Section

  • If you need assistance while working within the Control Panel, you are able to always press the Help key and see your query in the group of articles or blog posts that will pop up. We have also turned a number of the content articles into instructional videos. The collection of training videos will show up if you click the Videos option located in each section.