Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Warranty

  • Each ticket you post to our client help crew will be replied to within up to 60 mins. All general questions are going to be taken care of immediately. Nonetheless, if the support question you have sent us requires aid from a trained technician, we are going to send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Customer Support Service

  • We give you around the clock customer support by using a super–fast ticket system integrated into your Control Panel. You can e mail us at any time about any of the programs that come pre–installed on your virtual server, such as the chosen Linux OS, the server administration panel and our custom made Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An extensive and consistently updated knowledge base is built into our custom–built Web Control Panel. It gives you quick tips about how to perform all the standard website managing jobs. The Help zone offers in–depth how–to article tutorials and step–by–step video guides. You can open the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.