Technical Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be responded to within maximum 1 hour after the ticket or e–mail has been received. If your issue needs further assistance from an admin, we will direct the ticket or the e–mail to the person on duty, right away then leave a comment to inform you that more time will be needed for discovering a solution. If you take advantage of the Optional Admin Services package, any of the server management services included there will be carried out whenever you want.
A First–Class Help Desk Service
We will be at your disposal 24/7/365 to reply to any questions that you may have regarding our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need help handling server admin procedures, you can check out our Optional Admin Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Intuitive Help Section
We have provided the Web Control Panel with an in–depth knowledgebase, which offers extensive explanations of its features and functions. Plus, we have prepared in–depth video tutorials that will further teach you how to carry out a certain task or resolve a regularly encountered issue. All the educational articles and the tutorial videos are easily reachable from each section of the Web Control Panel through the Videos and Help buttons situated in the top right corner.