Phone Support in Website Hosting
We believe that the option to consult with a live agent is rather important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. In case you consider obtaining one of our website hosting, for instance, you're able to call us and learn more about our services prior to ordering so as to make sure that we do cover all system requirements for your sites. Following your order, you'll be able to get in touch with us about any sales or billing issues you may experience, or get any kind of general or basic tech info you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to learn more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex problems may need a ticket so as to give time to our tech support team to investigate, we're able to assist you with a number of technical questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in another country, we have a global number where you'll be able to contact us.