If you’ve ever got any enquiries with regards to the web hosting service in general or if you encounter a problem with your sites, you’ll need to contact the web hosting company’s help desk support team. It may not make a difference how promptly they’ll respond when you have an inquiry of a generic nature, but a problem such as a failed web app update, for instance, may lead to your site becoming damaged or unavailable on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be offline. If you offer services or goods online, any downtime will undesirably affect your website and you may lose current or prospective visitors. A lot of web hosting providers, primarily resellers, reply to e-mails and tickets within 24 hours, but in the online sphere that is way too long, since clients will hardly ever return to a site that’s not functioning properly for a prolonged time period.

One-Hour Response Guarantee in Website Hosting

Our website hosting feature a 60-minute response time guarantee, which means that regardless of what inquiry or problem you might have, we will always be there to help you. The fact is, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our client service team members are available 24/7, even on weekends and legal holidays, which implies that you’ll get instant assistance whenever you need it. We are aware of just how invaluable time can be, so by the time we reply to your email or trouble ticket, we’ll have enquired into the matter and, in case we haven’t found a solution, we’ll supply you with more info on what you need to do on your end – when the circumstances require it. With our support services, you can be sure that there will be somebody to help you right away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a customer support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you will have an answer within sixty minutes max. You can contact us whenever you want in regards to technical, billing or general matters and because of the fact that we’re on duty 7 days a week, you will always get help right on the spot. Depending on the particular question or issue, we’ll provide you with more info, solve the predicament if it has been caused by something within our reach or instruct you on what actions to take in case you have to configure a specific setting for a software app that we don’t have access to. You can forget about waiting around for a whole day for every response. In fact, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.