A live chat is a real-time way of communication between a hosting company's support team and its clients. It's an efficient way to receive some information about the website hosting services or get some issue resolved as you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of errors when you exchange info such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue involved. In addition, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone charges that you will have to pay in case you're calling to another country.

Live Chat Support in Website Hosting

We provide a live chat assistance service for all of the website hosting that we offer and we can support you with almost everything live. In case you do not have an account with us yet, we'll be able to provide you with more information about the plans so as to help you to select the most suitable package. If you are an active customer, we're able to help you with any general or billing issue plus with lots of common tech problems, for instance an e-mail address installation in a desktop email client. When you cannot phone us for some reason or you're in some country where we don't have a local phone number, our live chat is the best option to get in touch with us. Needless to say, some problems need longer time to examine and test, therefore you will need to open a support ticket to our technicians, but nonetheless, we will save your time and help you with a number of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all of our potential and current clients. If you are searching for a new hosting account, you're able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers in order to choose the right plan for your sites. If you already own an account with us, we can support you in a timely manner with general, billing and first-level techissues. Even though in some cases you may have to open a ticket because there're problems that can't be resolved through a live chat, we will be able to assist you with various common tasks, like setting up an email account in an e-mail client or forwarding one domain name to another. As a result, you'll receive quick assistance and you'll save a lot of time.