In case you’ve purchased a hosting plan and you’ve got some enquiries connected with a specific feature/function, or if you’ve stumbled upon some issue and you need assistance, you should be able to get in touch with the respective customer service staff. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, as the most effective way to deal with an issue most often is to post a ticket. This type of correspondence makes the replies exchanged by both parties easy to track and enables the client service staff representatives to escalate the issue in the event that, for instance, a server administrator must become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you have to use at least two separate accounts to touch base with the help desk staff and to actually manage the hosting space. Incessantly logging in and out of different accounts may sometimes be a nuisance, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting feature an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – invoices, files, emails, support tickets, etc., eliminating the need to log in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with a few mouse clicks without having to leave your Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informative articles, which will supply you with more info and which may help you solve any given problem before you actually post a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you would like to touch base with our help desk staff members, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of going through a totally different support platform like you will have to do with the majority of hosting companies on the marketplace. Our integrated ticketing system will allow you to post a new ticket without any effort and to browse through older tickets using a smart search filter. You’ll also be able to take a look at the applicable knowledgebase articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can do all of these activities without logging out of your Hepsia Control Panel at any moment, which implies that if you bump into any obstacle or have a query, you can contact our technicians and fix the specific issue in less than an hour via one platform.