24/7 Customer Support in Website Hosting
We provide 24/7 customer, billing and technical support for all our website hosting. Even if you are not our customer yet and you have some questions, we can give you a hand in a timely manner and provide you with the necessary information, in order to give you the choice to make the best decision when you purchase a new web hosting account. We are available twenty-four seven, including holidays and weekends, and we provide multiple ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers around the world, so that you are able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget about waiting for a few days to get assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and general questions. Our agents can assist you to find the right package or supply you with details about our servers, so as to check whether the system requirements for your websites are met. When you are a current client, you will also be able to get in touch with us through email or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that when you use these 2 ways of contact, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other service providers, even big ones, you are able to compare the reply time due to the fact that it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we offer include 24/7 support via different methods of communication and with a 1-hour max response time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you can call one of the local numbers that we have globally or you can use our live chat support and speak with a live agent. For solely technical matters which require assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to keep track of a given issue. The answer time for them rarely exceeds 30 minutes, therefore you can forget about having to wait for a whole day in order to receive assistance. The support service is available for any server-related matters, which includes the pre-installed software. When you need assistance for third-party applications, you may consider adding the Managed Services upgrade that we provide with all of the plans.